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redCONTACT

Background

redCONTACT has embarked its quest on many experience searching and formula tested elements to establish a BPO subsidiary to deliver the best lowest pricing, custom made operations, custom made technology and delightful customer experience.

Company Background

redCONTACT Sdn. Bhd. was incorporated in 2016 with its Headquarters based in Vertical; Bangsar South as a subsidiary or red ONE Network Sdn. Bhd. which is the pioneer and market leader in cost saving communications services. The parent company were the only postpaid Mobile Virtual Network Operator (MVNO) riding on Celcom Axiata’s superior mobile network infrastructure.

red ONE Network Sdn. Bhd. Structured a new ownership and senior management team in early 2012, and they grew at a remarkable rate. In early 2013 they introduced a new product brand – redONE – to create a fresh and distinct identity for themselves. A brand that stands for transparency, simplicity, and a commitment to ever-lower prices.

With these key principles as foundation, it diversified its business into the BPO industry by holding those values and desire to become the choice for Business Process Outsourcing by companies whom has what it takes to deliver delightful customer experience with cheaper cost in any type of economic climate.

Vision
To be the choice of BPO in the region

Mission
To make savings for our clients
To create huge job opportunities

Values
Simplified and integrity based business, Fair policy & transparent based employment, Delightful customer experience

Be Everyone’s Choice

redCONTACT Sdn. Bhd. desires to be “The Choice” of any companies whom wants transparency and highest integrity in reaching their customers and resolving their customers’ issues end to end by leaving a smile on each customers’ face at end of each service that has been delivered.

The company have embarked its quest on many experience searching and formula tested elements to establish a BPO subsidiary to deliver the best lowest pricing, custom made operations, custom made technology and delightful customer experience.

With MSC status in its arm and the Headquarters based in Vertical; Bangsar South, the company have its operational branches in IOI Boulevard and Leisure Commerce Square with a combined 8,000sqft with all amenities and respective required facility space.

For a Better Society

What do redCONTACT get? We were able to mould a hybrid version of Corporate Social Responsibility embedded into our business model whereby we will be able to create huge employment opportunities supporting the government initiatives for the high-income nation by providing these opportunities to graduates and customer service skilled workers whom comes from poverty stricken families and orphans from orphanages.

Placing value to a human being is invaluable cause that we drive ourselves to excellence on a day to day operations. This derives natural quality oriented individuals whom will develop the passion for quality service deliverance, a formula that being used by the operations team for the last 13 years in the industry and achieved a couple of individual awards along the way.